A complaint is a gift. Using customer feedback as a strategic tool

Door: Barlow, J. & Moller, C.

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• ISBN:
• Uitgever: Berrett-Koehler Publishers, San Fransisco
• Taal: ------------------
• Categorie: Management books
• Details: 1996 The cover shows a slight discoloration. 222 p., Soft Cover, , Good
• Extra informatie:
• € 12.75